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Ticket System

Nakine's ticket system allows you to manage support requests efficiently. It includes features for creating ticket panels, managing access permissions, and logging ticket activities.

🎫 Setup & Configuration​

These commands are accessible via /ticket.

Initial Setup​

Configures the category where tickets will be created.

  • Command: /ticket setup [category]
  • Description: Creates the necessary database entries and links the specified category to the ticket system.

Create Panel​

Sends a ticket creation panel to a specific channel.

  • Command: /ticket panel [channel]
  • Description: Users can click the button on this panel to open a new ticket.

🔒 Access Management​

Manage who can see and interact with tickets.

Add Support Role​

Grants a role permission to view and manage tickets.

  • Command: /ticket access add-role [role]

Remove Support Role​

Revokes ticket access from a role.

  • Command: /ticket access remove-role [role]

Add User​

Grants a specific user permission to view a ticket (useful for adding experts to a specific case).

  • Command: /ticket access add-user [user]

Remove User​

Revokes ticket access from a specific user.

  • Command: /ticket access remove-user [user]

🛠️ Ticket Management​

Commands available inside a ticket channel.

Close Ticket​

Closes the current ticket. The user will receive a transcript of the conversation.

  • Command: /ticket close
  • Permission: Support Team or Administrator.